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Service Request & Support Documents

Our expert technicians have over 50 years of combined experience. 

Service Request

Submit Service Request

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NOTE: Service request submitted online are responded to during normal business hours. If you need emergency after hours service please call 1-855-311-4277

APS Security Systems, Inc

Email: service@apssecurityinc.com 24/7 Central Station: 1-855-311-4277

Hours

Mon

09:00 am – 05:00 pm

Tue

09:00 am – 05:00 pm

Wed

09:00 am – 05:00 pm

Thu

09:00 am – 05:00 pm

Fri

09:00 am – 05:00 pm

Sat

By Appointment

Sun

By Appointment

Additional Support Links

Brivo Software Technical Support

You may call Brivo Customer Care at (1-866-274-8648) 1-866-BRIVO4U or e-mail customercare@brivo.com . Support is available Monday-Friday 8:00 AM-8:00 PM EST, except on federal holidays. For additional information click below to be redirected to Brivos website. 

RS2 Technologies Technical Support

Technical Support is available to Authorized RS2 Dealers and end users that have a paid Direct Support Agreement (DSA). For additional information on products, downloads or FAQs please click below to be redirected to the RS2 website. 

Hikvision USA Technical Support and Document Links

Support is offered for Hikvision products intended for the USA and Canada markets only. Products sold in other areas are supported by regional Hikvision offices. Click the link below to be redirected to the US website for documentation and download links for firmware updates. 

Geovision Support and FAQs

The FAQ list answers the most common technical questions we receive. If you cannot find your question within the list please feel free to contact us and set up a service appointment. 

DSC Technical Support

The DSC Customer Help Center is ready to provide you with the exceptional service, support and value you have come to expect from DSC. For technical support, call 1-800-387-3630 or e-mail us at tech@dsc.com. You can also click below to be redirected to DSC's support page for additional links and documentation.

Ring Technical Support

Check out Ring's helpful guides to set everything up by yourself, or connect with APS Security Systems professional installers for a worry-free setup. For Ring tech support on existing products installed in your home or business please call 1- (800) 656-1918 or click below to be redirected to Ring's support page. 

Frequently Asked Questions and Helpful Tips

Security Systems –

False alarms are not only a nuisance, but they can be costly as well. Response times by local Police departments could be slowed and you can be fined after a certain amount of false alarms. The number of false alarms and the fines can vary based on what city your home or business is located in. Keeping a well-maintained system is pivotal to eliminating false alarms. Motion and Glass-break detectors can be affected by dirt and insects. Keeping your devices clean and free of debris through preventative maintenance will help eliminate false alarms. 

System Communications –

Testing your system weekly is recommended by product manufacturers and security professionals. Traditional Land Lines are still a primary source of communication for some systems. Changing phone carriers or getting your lines serviced can cause a communication failure. This can result in dropped signals and delayed response times. If you switch phone service providers or have your lines serviced please contact us to verify your system is still communicating properly. 

Video Equipment –

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.

Access Control –

Making sure your Access Control System is maintained properly is instrumental to maintaining the flow of visitors and employees through your facility. Keeping readers clean and easily accessible assures easy access around your office or building. Backing-up your database regularly makes sure you don’t lose valuable system and employee information due to system failure. 

Software –

It’s important to keep all of your system's software up-to-date with the latest versions. Backing up your systems data regularly will assure vital programming information is current and maintained. If your systems data is ever compromised or your equipment fails, your data will be available for quick and accurate restoral. 

Power Supplies –

Maintaining proper voltage to your system allows your components to function properly and charges your back-up batteries. The average life expectancy of most back-up batteries is three to five years. This is the same for transmitters on Wireless Systems. Making sure your batteries are properly charged and replaced when recommended will help eliminate false alarms and equipment failure. 

Fire Alarms –

Fire Test are performed in accordance with the National Fire Prevention Agency (NFPA). Keep your Smoke Detectors free from dust, dirt and grime.